Carrell R. Killebrew
The initial order was size 9, which are my other Merrell shoe sizes. They were too small, with my big toe touching the interior at the end. Worn only on carpet and only long enough to determine the fit was bad, I repacked them with the cardboard shoe trees and laces exactly at they arrived and submitted those for a return. I then ordered size 9.5 at the same price. Those boots arrived obviously not new and damaged: 1. Both soles showed rock dust embedded in cracks. 2. The right sole near the toe showed obvious abrasion damage on one of the "studs". Hello, lets try these out on rocks to see how they work... 3. The cardboard shoe trees were both missing. 4. The laces were untied. 5. The right lace was significantly damaged near the "hook", indicating poor tying or undue stress by a previous user. That lace wont last much longer. I wonder if sending out used goods in place of new goods after a return is a policy by Amazon or its sellers? Ive no problem receiving an item that doesnt have wear-and-tear, but Im not gong to accept an item that does as that is obviously what I paid for, obviously not "new." So I am returning the second order and found the re-order is price higher. Customers shouldnt have to pay a higher price when Amazon or one of its sellers ships a damaged product to begin with.