Warranty & Service

1. 100% AUTHENTICITY GUARANTEE LAMODA is an authorized retailer for every brand we carry. We guarantee that all products sold on our site are 100% authentic, brand new, and sourced directly from the manufacturers or authorized distributors. We have a zero-tolerance policy for counterfeits.

2. QUALITY WARRANTY We stand behind the quality of our curated collections.

Scope: We warrant that our products will be free from material and manufacturing defects at the time of delivery.
Footwear Guarantee: We offer a limited 60-day warranty on footwear against structural defects (e.g., heel detachment, sole splitting).
Apparel Guarantee: We offer a 30-day warranty on apparel for issues such as broken zippers, missing buttons, or seam failures.

3. WHAT IS A "DEFECT"? A defect is a flaw in the production process.

Covered: Misaligned stitching, faulty hardware (snaps/zippers), discoloration spots, leather peeling upon arrival.
Not Covered: Damage caused by normal wear and tear, accidents (snags, spills), improper care (washing wool in hot water), or alterations made by a third party.

4. CLAIM PROCESS If you believe you have received a defective item, please contact our Customer Care team immediately.

Email: help@lamoda-us-example.com
Required Info: Please provide your Order Number and high-quality photos showing the defect.
Resolution: Valid claims will be resolved via a free replacement (if stock permits) or a full refund including shipping costs.

5. REPAIR SERVICE LAMODA does not offer in-house repair services. For high-value items (designer handbags, leather jackets), we recommend using professional restoration services to extend the lifespan of your investment.

4. Care & Usage Instructions

Focus: Educational content that positions LAMODA as an expert and helps reduce returns due to damage.

PRODUCT CARE GUIDE

Fashion is an investment. Proper care ensures your favorite pieces last longer and look better. Always consult the specific Care Label sewn into your garment before washing.

1. FABRIC CARE

Cotton: The workhorse of your wardrobe. Machine wash cold to prevent shrinking. Iron while slightly damp for crisp results.
Silk: A delicate protein fiber. We strongly recommend professional dry cleaning. If hand washing, use cold water and a pH-neutral detergent. Never wring silk; roll it in a towel to extract water.
Wool & Cashmere: Naturally odor-resistant—often, airing them out is enough. If washing is needed, hand wash cold and lay flat to dry. Never hang wet knits, as gravity will stretch the fibers permanently.
Viscose/Rayon: Be careful—this fabric is weak when wet. Wash gently and reshape while damp. Iron on low heat to restore the original texture.

2. FOOTWEAR MAINTENANCE

Leather: Clean with a damp cloth and moisturize with a quality leather conditioner every season to prevent cracking.
Suede: The enemy of water. Protect your suede shoes with a spray shield before wearing them. Use a rubber eraser or suede brush to lift scuffs and nap.
Sneakers: Spot clean with a toothbrush and mild soapy water. Remove laces and wash them separately. Air dry only—never put shoes in the dryer (heat dissolves the glue).

3. JEWELRY CARE

Avoid Chemicals: Perfume, hairspray, and lotions contain chemicals that can tarnish plating. Apply your beauty products before putting on your jewelry.
Storage: Store pieces individually in soft pouches to prevent scratching.
Water: Remove jewelry before swimming or showering. Chlorine and salt water can permanently damage gold plating and gemstones.

4. SYMBOL DECODER

Tub with water: Machine wash allowed.
Triangle: Bleaching allowed (Crossed out = Do not bleach).
Square with circle: Tumble dry allowed (Dots indicate heat level).
Iron: Ironing allowed (1 dot = 110°C, 2 dots = 150°C, 3 dots = 200°C).
Circle: Dry Clean Only.